Outstanding people, plus outstanding dedication and teamwork, result in outstanding sales, service, and customer satisfaction. That’s what we believe. Our leadership team proudly supports this philosophy as the key to our success.

Our company has a reputation for honesty, fairness, courtesy and reliability in servicing our customers, driven in part by leaders who have personally built relationships with our clients, business partners and others. Through our efforts, values, and investments, we’re confident that we will remain a leader in the vehicle fleet management industry for years to come.

Chris Conroy

Executive Leadership

Chris Conroy
Executive Vice-President Global Operations

Chris oversees ARI’s global operations, including Canada, Europe, US sales and client service, performance excellence, as well as mergers, acquisitions, global alliances and strategy.

Chris joined ARI Canada in 1994 in client services and moved to sales in both Canada and US in 1996 and 1998, respectively. He returned to Canada in 2003 as director of sales and service. In 2005, he became the vice president and then senior vice president of Canada Operations. Prior to his current role, Chris was promoted in 2010 to senior vice president, Sales and Service.

Rick Tousaw

Executive Leadership

Rick Tousaw
Senior Vice President and General Manager

Rick is responsible for all of ARI’s Canadian operations, including the direct oversight of sales and client service. Rick joined ARI in 2010 as Vice President of Operations, after many years of leadership experience in the consumer products and beverage industries. Prior to his current role, he served as Vice President of Sales and Marketing.

Denise Wildish

Executive Leadership

Denise Wildish
Vice President Global Performance Excellence

Denise is responsible for ensuring that ARI delivers global service excellence at all times. She oversees ARI’s global client service strategy, strategic consulting, and quality and efficiency initiatives including Partners in Excellence. After joining ARI in 1994, Denise has served in various leadership roles in the client relations area.

Charlie Guthro

Executive Leadership

Charlie Guthro
Vice President North American Fleet Management Services

Charlie oversees ARI’s truck account management, analytics, compliance, and accident management, across North America. Charlie has over 25 years in complex fleet management experience.  Before joining ARI as Vice President Operations in 2012, he managed one of Canada’s largest and most complex vocational fleets.

Craig Balfour

Executive Leadership

Craig Balfour
Vice President Sales

Craig is responsible for Canadian business development and sales. He joined ARI in 2012 as the Director of Sales Development. Craig has extensive sales and operations experience, including serving in a variety of strategic business roles in the beverage and consumer goods industries.