Fleet Maintenance Management
Trained bilingual, ASE-certified technicians, proactive preventive maintenance.
And our open vendor network structure helps keep our customers’ vehicles on the road – and total cost of ownership at a minimum.
What Drives It
The engine behind our program is ARI Intellifleet®, our core maintenance system. It’s designed to drive more value in three specific areas: compliance, managing downtime and negotiating savings. This fully integrated real-time system empowers ARI’s technicians to negotiate better savings on behalf of our customers and identify issues with more precision so your fleet vehicles stay running and on the road.
- Complete pricing transparency
- 24-7 bilingual service
- Three Canadian contact centres
- Controlled authorizations for unscheduled maintenance
- Aggressive post warranty recovery
- Predictive analytics on maintenance trends
- Benchmarking against similar businesses to take advantage of the best information and maintenance history database in the business
- And overall fleet efficiency
ASE-Certified
Technicians
ARI operates three Technical Resource Centres that are staffed 24 hours a day, 7 days a week, 365 days a year with a team of over 60 ASE-certified and provincially licensed technicians. As advocates on your behalf, ARI’s technicians scrutinize repairs costs, verify the time to complete repairs, review parts pricing, and check labour rates against manufacturer guidelines, all while keeping vehicles and drivers safe and compliant.
Proactive Preventative
Maintenance
ARI creates customized preventative maintenance schedules to meet the requirements of the entire fleet or specific vehicles, chassis and equipment that meet manufacturer recommendations, as well as the conditions in which they operate.
Repairs
When a vehicle goes in for repair, the mechanic performs a preliminary assessment of the problem and contacts ARI for repair authorization.
Flexible Maintenance
Parameters
ARI’s maintenance management program offers the flexibility to establish your own maintenance parameters. We work with you to set authorization thresholds that notify our technicians to only authorize repairs that make sense and when they should escalate the request to the client for approval. ARI integrates all maintenance history with our vehicle replacement programs and repair-versus-replace analysis so our clients can stay on top of when their vehicles may be coming to the end of their lifecycle.
ARI’s Open
Vendor Network
Many other fleet management companies have a network of preferred vendors, which restricts the choices when your vehicles need repair. ARI has an open vendor network of more than 20,000 vendors. This includes nearly 6,000 national account locations that provide discounts ranging from 10 to 20 percent off normal retail prices, and another 15,000 independent vendors across the country, including repair shops in remote areas and vendors who can provide onsite mobile repairs, truck washing, or other specialty services. Vendor performance is monitored and managed on an on-going basis to ensure best-in-class service.
Post Warranty Recovery
ARI’s technicians review all published manufacturer’s campaigns, recalls, and known problems when coordinating vehicle repairs. If a vehicle is eligible for up-front warranty coverage, the technician will direct the driver to the dealership accordingly. If ARI recognizes a pattern of failure on vehicles out of warranty, we will negotiate with the various manufacturers for goodwill payments.
