Creating Raving Fans through engagement and quality.
The Partners In Excellence® program is the cornerstone of our extraordinary customer service and competitive edge in the industry.
It is the only fleet-specific, award-winning, quality assurance program in the industry.
The program comprises client-focused performance metrics, corrective action and continuous improvement methodology, employee rewards for goal achievement, and a customer satisfaction guarantee. Additionally, ARI has dedicated a management team to monitor and facilitate the Partners In Excellence program.
Customized Fleet Goals
Over the years, ARI has been working with our customers to develop benchmarks that are impactful to fleets. We track annual performance management metrics to assess our progress in exceeding client expectations and an overall level of excellent customer service. All areas of fleet management are included in these performance measurements and results are published for employees monthly.
- Tracking operational processes and performance to ensure continual improvement
- Departmental goals that help ensure every employee is committed to the overall success of the company
- Training goals that promote continual learning and growth
Recognize a great performance.
Spotlight an ARI employee for a job well done.
Why ARI – In One Word
We asked employees what it means to be part of a company recognized by Fortune magazine as one of the “100 Best Companies to Work For” and this is what they said – in just one word.
Creating Raving Fans
At ARI, we believe every day is a chance to do more, to deliver the best and to exceed expectations. Every day is an opportunity to do something great. Learn why at ARI we don’t just want casual fans – we want raving fans.
At ARI, giving back and supporting the communities that support our success is one of our core values. Our annual United Way campaign is one of the ways we work to make a difference.