Coronavirus / COVID-19 Information

Putting people first is our normal course of business.

When things aren’t business as usual, we’re here to navigate challenging and unprecedented times with you – together. The Holman Way of doing business guides us to treat our people, business partners, and the community at large with respect and care. That empathetic mindset is the compass guiding our collective response to COVID-19.

ARI is considered an essential business. We continue to be fully operational and we’ve executed continuity procedures to support your fleet without compromising the safety of our people. This includes transitioning more than 95 percent of our workforce to remote workstations, and expanding flexible shifts to decrease volume and increase distance for onsite personnel.

With information changing by the hour, transparent communication is more important than ever and we will continue to update this page with the latest from our organization. Please visit the information centres on our US, UK, and German websites for local information.

March 17, 2020 letter from ARI president Bob White

March 10, 2020 letter from ARI president Bob White

Fleet Industry Update

Latest news on the impact of COVID-19

ARI and our business partners are closely monitoring the impact that COVID-19 is having on our industry. Our Client Relations team will continue to communicate directly with our clients, and we will update this page with new information as we receive it.

Last Updated: March 24, 10:30 a.m. EST

Many tolling authorities are implementing temporary measures to limit the impact of COVID-19.

ARI anticipates other tolling authorities to suspend cash payments and close service centres. We encourage drivers to visit the websites of their local toll authority for the latest information.

Ontaro’s 407 ETR is fully operational, however, its service centre is closed.

Last Updated: March 27, 11:00 a.m. EST

  • Audi: All Audi production facilities in Europe have begun to suspend operations. Impacts of this production stop are yet to be determined but will likely affect all carlines produced in Europe. In an effort to make sure your MY20 orders are produced, please inform your team to place any remaining MY20 orders by the end of the week( 3/27). Audi will go through and schedule as many as they can for production and simply convert anything they cannot place to MY21.
  • BMW: BMW is suspending European plant operations through April 19th. This impacts sedan production (except 3-series) as well as X1, X2 and all MINI production. The plant is Spartanburg, South Carolina, will be closed April 3 to April 19th. This plant makes the X3, X4, X5, X6, and X7 models. Additionally, the plant in Mexico will be closed from March 28 to April 19. This facility makes the 3-series sedans.
  • FCA: FCA has extended the closure of their North American plants until April 14. Shipments are continuing as normal for any vehicles built prior to the plant shutdowns.
  • Ford: Ford has halted production at all North American plants, and they are aiming to resume production at key facilities in the US, Canada, and Mexico on April 6. They will continue to accept orders, but production dates will be affected by the plant closures. Ford transportation continues to operate, but they report it is becoming increasingly challenging because end destination ramps are issuing embargoes and limiting the flow of additional units.Please note there was a decision made to delay this week’s scheduling for all vehicle lines because of unforeseen plant downtime/Op Plan changes due to COVID19.
  • GM: GM is suspending all production in North America until March 30. It will take several days to complete the shutdown and operations will be evaluated weekly after that. GM will continue to accept orders and production dates will be affected by this action; the extent at this time is not known. Logistics will not currently be affected by the plant shutdown. Those vehicles built and available to ship will ship.
  • Hyundai: Hyundai Motor Manufacturing Alabama has suspended production after a team member tested positive for COVID-19. Some dealers in New York and New Jersey are not taking shipments, so vehicles there will be delayed.
  • Kia: Kia production is proceeding as normal. Corporate employees are working from home until March 30.
  • Mazda: Mazda product and plants are not severely affected with current production.
  • Mercedes Benz: The Van Division has temporarily halted production at its plants in Tuscaloosa, Alabama, and Charleston, South Carolina, until 4/6. Daimler has closed several manufacturing facilities in Europe affecting the passenger car group. The Van Division will provide an update later this week.
  • Nissan: Nissan has halted production at all North American plants until 4/6. Most of the corporate office is working from home and are available to support.
  • Subaru: Subaru of Indiana Automotive is suspending production from March 23 -29. This plant produces the Outback, Legacy, Ascent, and Impreza models. Other North American production facilities are currently operating normal schedules and plan to continue to accept, produce and deliver commercial orders.
  • Toyota: Toyota has extended its production shutdown until April 17. They plan to resume production on Monday, April 20. Their service parts depots and vehicle logistics centers will continue to operate. They will continue to accept orders at this time. Headquarters employees are working from home. Several Las Vegas dealers closed their sales departments due to local/state mandate.
  • Volkswagen: Volkswagen has suspended European production. Factories in Germany, Slovakia, Spain, and Portugal will wind down, as will components plants throughout in Europe. Production is expected to stop for two weeks, initially. Additionally, Volkswagen’s factory in Chattanooga, Tennessee, is closing from 3/23 – 4/5. This factory produces the Passat, Atlas, and Atlas Cross Sport. Volkswagen is closing its plant in Puebla, Mexico, from 3/30 – 4/6. This plant produces the Golf, GTI, Jetta, Jetta GLI, and Tiguan models.As of 3/19, the decision has been made to stop shipping fleet courtesy deliveries to our Volkswagen dealerships effective immediately through March 31st. Anything that has already left the port will continue on to the dealership unless the status of the dealership operations changes. Anything currently at port or arriving into their ports will be held until 3/31.
  • Volvo: Volvo has halted production at plants in Torslanda, Sweden, and Charleston, South Carolina, until April 14. The plant in Ghent, Belgium is slated to resume operations on April 5. Volvo Car Americas commercial headquarters is operating fully remotely, including our Customer Care and Dealer Support teams. Volvo dealerships are operating in line with local government guidelines as it relates to their operations and opening hours.

Last Updated: March 27, 11:00 a.m. EST

  • 3 Custom Solutions: Business is operating as normal, and they have implemented relative directives from the CDC and applicable health agencies.
  • Adrian Steel / Adrian Road Redi: All production facilities are operating on schedule. Most office employees are working remotely.
  • Advertising Vehicles. Employees are working remotely. There are possible delays with the delivery of vinyl.
  • Altec: Altec production facilities are operating with regularly scheduled operations. Most office employees are working remotely.
  • AM Haire: Business is operating as normal. The company has implemented shift and work-schedule changes to support social distancing. Remote work arrangements are in place for Sales and Admin support and those programs will maintain adequate support for their clients and partners.
  • American Midwest Fleet: Installations/services that have already been scheduled will be rescheduled for late April. If an appointment has not been scheduled, they will schedule as soon as businesses resume normal operations. They are currently estimating the week of 4/20 or 4/27 to begin scheduling. They are not shipping any product at this time.
  • ARE: Limited operations due to availability of local installers.
  • Associated Graphics (AGI): Business operating as normal.
  • Auto Truck Group: All 11 Auto Truck Group production facilities are open with regularly scheduled operations. Most office employees are working from home.
  • Boss Industries: Business is operating as normal.
  • Brown Industries: Business is operating as normal. They have implemented changes to their work schedule to support social distancing and are deep cleaning their facilities.
  • Canfield Equipment Service: The company has suspended production operations at the plans in Warren, Michigan and Dundalk, Maryland until April 13. They have capability to receive and ship vehicles and parts from suppliers. Sales and support staff are working remotely.
  • Cargo Ease: Operations have been suspended through April 13. Their office staff are monitoring calls and emails so people can submit orders, but their shutdown period will impact lead times.
  • Curry Supply: The company plans to remain open and operate fully within the guidelines of state mandates.
  • Dejana. Dejana has extended the closure of their plants until 4/5. Sales representatives and internal support staff are working remotely.
  • Delivery Concepts: The company has halted on-site operations and production until April 8.
  • Demountable Concepts: Business as usual. Their sales and service staff are working remotely, and they have taken steps to reduce the amount of interaction that occurs on the production floor by social distancing. They have established and implemented communication procedures for employees and managers to deal with circumstances.
  • Derive. Business is operating but all travel has been halted.
  • Designer Decal: Operations have been suspended indefinitely.
  • Doggett Machinery Services: Business is operating as normal. They have implemented social distancing practices in workplaces as well as additional cleaning and sanitizing procedures in their facilities.
  • Drive Products (GW Anglin, Voth, Del Divisions): Business is operating as normal, and they have implemented additional cleaning and sanitizing procedures throughout their facilities.
  • Driverge Vehicle Innovations: The business is operating as normal, and they have implemented relevant directives from the CDC and other health agencies.
  • ETI (Equipment Technology inc.): Their plan in Oklahoma City is closed from 3/23 to 3/27, and they are working on a plan to reopen on 3/30. They are also implementing social distancing practices, nightly cleaning of facilities, and other recommendations from health agencies.
  • Expertec: Business operating as normal and they are using virtual technology to meet with customers or suppliers as much as reasonably possible. They have also implemented additional cleaning and sanitizing procedures throughout their facilities.
  • Farmbro: Business is usual. Most office staff is working remotely.
  • Freightliner & Western Star Trucks: Business is operating as normal.
  • Great Dane Trailers: The plans in Danville and Elysburg, Pennsylvania, are closes as mandated by the governor. Customer pickup and delivering of trailers ceased on 3/21. The branch in Mt. Joy, Pennsylvania, is open for business because it provides a critical service to the transportation industry.
  • Highway Products: The business is operating as normal while instituting new policies to better ensure the health and safety of employees.
  • John Deere Construction & Forestry: Business is operating as normal.
  • Knapheide: All production facilities are operating on schedule.
  • Leavitt Machinery: The business is operating as normal, and they have implemented relevant directives from the CDC and other health agencies.
  • Legend Fleet Solutions. Business is operating as normal, and the company has implemented additional cleaning and sanitizing procedures. They report no issues with current or future orders.
  • Leyman Liftgates: Business as usual.
  • Link Belt Cranes: Business is operating as normal.
  • Masterack. Business is operating as normal.
  • MAACO: Business is operating as normal. They have implemented additional cleaning and sanitizing procedures throughout the facilities.
  • Mack/Volvo: Mack / Volvo is shutting down plants for two weeks, but the exact dates are currently TBD. They encourage customers to contact their rep to determine exactly how they will be impacted.
  • MARCOM: Business is operating as normal, and they are delivering products at no charge. They have implemented internal changes such as social distancing practices and nightly cleaning of facilities.
  • Masterack: Business is operating as normal.
  • Mickey: Business is operating as normal with no plan to close.
  • Midway: Business is operating as normal.
  • Mobility Works: The business is operating as normal, and they have implemented relevant directives from the CDC and other health agencies.
  • Monroe Truck Equipment. Business is operating as normal. They have implemented social distancing guidelines, nightly cleanings of facilities, and rules to adhere to all health and safety mandates.
  • Morgan Corp: Production facilities in California, Connecticut and Ohio are considered “essential businesses”. The facilities in Pennsylvania were closed on 3/21 due to state mandate. However, traffic departments are open during standard hours for chassis drop off. Completed deliveries and the parts & service center in Morgantown is open. Customers with orders at PA plants will receive communications from Morgan to discuss them and delivery options.
  • Morgan Olson: Operations have been suspended through April 13.
  • Northland Equipment Company: Business is operating as normal. They are taking precautions by limiting exposure when dropping off vehicles.
  • Palfinger: Palfinger is operating as normal. They have implemented social distancing practices, nightly cleanings of facilities, and all national health and safety mandates.
  • Reading: Manufacturing plants are operating on schedule except for Bowmansville, Pennsylvania, which was shut down due to a state mandate. Contingency plans are in place in the event that a plant becomes compromised. They have petitioned to open a small crew in their facility in Reading, Pennsylvania.
  • Sabre Equipment: Business operating as normal.
  • Safe Fleet (Prime Design): Business is operating to meet customer needs. They are encouraging social distancing practices in the workplace.
  • Signature Graphics. The company is using staggered shifts to conduct business.
  • Signature Truck: Business is operating as normal. They are taking measures for swing shift work, which will have complete coverage and should not affect their output of trucks for customers.
  • Sliding Systems: As of March 23, production has been reduced to essential state-granted business only, with minimal crew working at limited capacity. All other production has been suspended until further notice.
  • Sterling: Business is operating as normal.
  • Stellar Industries: Stellar Industries is temporarily closed until April 6.
  • Supreme: The plant in Jonestown, Pennsylvania is closed until April 6.
  • TAG / LEER: Production facilities in California are temporarily closed.
  • Time Manufacturing / Vesalift: The company is open for business while most support employees are working from home.
  • Toyotalift. Business is operating as normal.
  • Transport Graphics: The company is suspending operations from 3/30 to 4/13.
  • Utilimaster: Utilimaster has announced the following closings: Ephrata, Pennsylvania until further notice; North Charleston, South Carolina until March 30; Charlotte, Michgan until April 13; Bristol, Indiana until April 6; Saltillo, Mexico until further notice. The plant in Kansas City, Missouri will continue to upfit vehicles. The upfit sales and sales support teams have limited staff.
  • Vomela. The business is currently operating as normal, and contingency plans are in place in the event that something changes.
  • Warren Install. Business is operating as normal, and contingency plans are in place in the event that something changes.
  • Zoresco: Operations have been suspended until APril 6.

Last Updated: March 27, 11:00 a.m. EST

United States

Several states have shut-down non-essential businesses, which impacts dealerships. This will impede a fleet management company’s ability to purchase, license, and deliver vehicles in these states. The best course of action is to contact the dealerships directly to confirm their current status.

Dealerships remain open in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, DC, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee (Knox County), Texas (El Paso), Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Dealerships in the following states are only open for repair only: California, Connecticut, Delaware, Kansas, Kentucky, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oklahoma, Pennsylvania (some localities have shelter in place order), Tennessee (some localities have shelter in place order), Texas (some localities have shelter in place order), Vermont, Washington.

Last Updated: March 27, 11:00 a.m. EST

  • Bentley: Bentley has several hundred new chassis in stock, some of which are specific for ARI’s stocking program. There may be delays on the Isuzu FTR and N Series gas as Spartan Motors in Michigan has stopped assembly and shipping.
  • Big Tex Trailer World: The business is operating as normal.
  • Boyer Trucks: The service business is operating as normal, but the Parts Distribution Center has reduced hours for walk-in customers. Most office staff is working remotely.
  • DTNA (Daimler Trucks North America): DTNA is limiting production through April 6 at its plants in Mount Holly and Cleveland, North Carolina; the Gaffney Truck Plant in South Carolina; and the Portland Truck Plant in Oregon. Operations will be limited at Daimler’s Saltillo and Santiago truck plants in Mexico until April 14.
  • Fuso: Fuso has not made any official announcements, but they have a good mix of gas and diesel trucks.
  • Hesse Group Cambli: They have suspended operations until April 13.
  • HFI Isuzu Truck Center: The business is operating as normal, and they have implemented directives from the CDC and other applicable health agencies.
  • Hino: Hino is having productions delays due to some certification with emissions, and adding the current virus conditions has not helped. They report that any orders that have been already placed without VINs will be moved to August production, regardless of the build date. They have limited ground stock but will do their best to source any needs.
  • Isuzu: Business as usual. Their gas and FTR plants are still in operation and the ports are still accepting chassis.
  • Paccar (Kenworth/Peterbilt): The company has halted production of trucks and engines until April 13. All dealer service centers are fully operational, and there is no effect on parts and service. They are not taking any bulk orders so they do not run low on supplies.
  • Rush Truck Centers: The company remains open for business while most support employees are working from home.
  • Valley Strong: Business is operating as normal. They have new and used vehicles available from Ford, Freightliner, Hino, Isuzu, and Western Star.

Last Updated: March 27, 11:00 a.m. EST

  • AAA: AAA remains open for business but will not be licensing after 3/19 due to the surge in DMV closures.
  • American Transportation Company: They remain open for business. Drivers are taking extra precautions by sanitizing all high-touch surfaces on vehicles. Delays are likely due to shutdowns at state and local levels effecting licensing and titling.
  • Auto Driveaway: Auto Driveaway remains open for business. Drivers are taking extra precautions by sanitizing all high-touch surfaces on vehicles. Delays are likely due to shutdowns at state and local levels, effecting licensing and titling.
  • Acertus: Acertus continues to be fully operational; however, as a precaution, they have a business continuity plan in place to minimize any operational disruption. Delays are likely due to shutdowns at state and local levels effecting licensing and titling.
  • Cassens Transport. Cassens is closed from March 23 to April 6.
  • MAMO: Remains open for business. They are seeing some of the drivers that like to go to the west coast backing off due to not wanting to fly home. Delays are likely due to shutdowns at state and local levels effecting licensing and titling.
  • PARS: PARS remains open for business. Drivers are taking extra precautions by sanitizing all high-touch surfaces on vehicles as well as encouraging “key flap” pickups and deliveries to eliminate any direct human interaction. They are experiencing transportation delays as the list of states ordering all workers in non-essential businesses to stay home in an effort to combat the spread of the coronavirus pandemic continues to expand. This list currently includes California, New York, New Jersey, Illinois, Connecticut, Delaware, Ohio, Louisiana, Pennsylvania, Washington, and Minnesota.
  • TSOA: Remains open for business and are currently working on a continuity plan. They have not encountered any high degree occurrences that would terminate their abilities to pursue deliveries in a timely manner. They are unable to issue temporary tags in Georgia, Massachusetts, Georgia, Hawaii, Texas, and Washington DC.

Last Updated: March 27, 4:00 p.m. EST

Our vendor network is functioning. Some local vendors have implemented their business continuity plans and are operating with reduced hours.

There have not been any widespread closures of facilities aside from Discount Tire locations on the west coast. Supply chain disruption remains a concern.

  • Belron: Belron is impacted by the governments of Quebec and Ontario imposing restrictions on business providing essential services. As a result of these restrictions and decreased volume, Belron is operating a limited network of 55 service centres in large cities and 84 service centres in rural areas. Please visit their website for a current list of available locations.
  • Firestone Bridgestone: Has closed two stores in South Carolina and one in Louisiana, and all other locations are now closing at 4:00 or 5:00 pm daily. They are beginning to implement curbside, no-contact service
  • Goodyear: Has closed plants, but they anticipate that current inventory levels will support the significantly diminished demand. Goodyear service centers are operating 8 a.m. to 5 p.m., Monday through Saturday.
  • Honk: Continues to be fully operational, but stranded drivers are no longer permitted to ride with tow truck drivers.
  • Kal Tire: Kal Tire is providing service to light-duty fleet vehicles and commercial trucks at all locations by appoinment only. They are only “emergency only” work on non-essential personal vehicles / retail sales at a select number of locations, which have limited operating hours.
  • Michelin: Has also announced plant closures but said that current inventory levels will support demand.
  • PACCAR: Continues to produce parts. Customers are not able to buy in bulk, but service centers are fully operational.
  • Pep Boys: Is reducing store hours nationwide.
  • Road Canada: Is asking drivers to request an Uber or Lyft in lieu of riding along in the tow truck.
  • Safelite: Has closed its call center in Rio Rancho, New Mexico. Calls are being redirected to other Safelite call centers while they closely monitor service levels.

Last Updated: March 23, 5:00 p.m. EST

Rental car providers are considered essential businesses and continue to be operational. There has been a significant decrease in demand.

Some providers have closed some locations. They continue to have nationwide coverage, but vehicles may come from a farther distance and take longer to arrive.

Companies should visit rental providers’ websites for an up-to-date lists of locations.

Last Updated: March 27, 11:00 a.m. EST

Fueling stations remain open and have been exempt from local closure orders. Our fuel card provider remains operational, including their ability to generate fuel cards.

All of the major vehicle remarketing houses have moved away from physical auctions to virtual platforms. Activity has slowed significantly with decreased retail demand.

Last Updated: March 25, 2:00 p.m. EST

  • ARI Remarketing. ARI remarketing is operational with vehicles continuing to be available for sale on ARI’s online remarketing platforms.
  • KAR Global is immediately transitioning to Simulcast-only sales at all U.S. and Canada ADESA auction locations until further notice as the coronavirus pandemic continues to evolve, according to KAR Auction Services. While all sales will run at their regularly scheduled times, vehicles will not run through the lanes and dealers will not be allowed on the premises. Bids can be placed online via Simulcast on ADESA.com, ADESA.ca or the ADESA Marketplace app.
  • Manheim will implement Simulcast-only sales at all of its U.S. locations effective March 16 to April 3, following the ongoing public health and safety concerns of COVID-19. Certain facilities are lessening non-essential services due to state mandates. Manheim’s physical auction locations and digital channels are still fully operational to service buying and selling needs, according to Manheim. During sale day, seller representatives will be allowed to represent their vehicles, but are encouraged to use online seller tools. Buyers may view vehicles on the lot but are asked to respect social distancing. However, buying dealers will not be allowed to enter the physical auction buildings or lanes during sale day.
  • Ready Logistics reports no pick-ups and deliveries in California, New York, Louisiana, Massachusetts, Michigan, and New Mexico, as well as Kansas City, Dallas, and Saint Louis.

Last Updated: March 25, 3:30 p.m. EST

This information is deemed reliable but is not guaranteed. Fleet managers or drivers should contact their local motor vehicle departments for the latest information.

Provinces

Alberta

  • Ministry offices are open, with less staff, but they are still supporting our requests at this time
  • Driver’s licenses, vehicle registrations and other permits and certificates expiry dates have been extended to May 15, 2020

British Columbia

  • Offices are open
  • No adjustments or interruptions to service at this time

Manitoba

  • Offices are open
  • No adjustments or interruptions to service at this time

New Brunswick

  • Offices are open
  • No adjustments or interruptions to service at this time
  • Keep in mind this province takes up to 10 business days to process requests
  • Note: Delays internal to ARI are occurring due to process changes put in place to comply with the social distancing standards

Newfoundland and Labrador

  • Offices are open
  • No adjustments or interruptions to service at this time
  • Keep in mind this province takes up to 10 business days to process requests
  • Note: Delays internal to ARI are occurring due to process changes put in place to comply with the social distancing standards

Nova Scotia

  • Ministry offices are closed until March 25th
  • All driver licenses and vehicle registrations expiring in March, April and May are extended until August 31st
  • Keep in mind this province takes up to 10 business days to process requests
  • Note: Delays internal to ARI are occurring due to process changes put in place to comply with the social distancing standards

Ontario

  • The local Service Ontario Branch is still open to facilitate ARI’s requests, but this could change at any time
  • Offices are working on a reduced staff
  • Driver’s licenses, vehicle registrations and other permits and certificates expiry dates have been extended without specific expiry dates being provided
  • No interruptions to service at this time

Prince Edward Island

  • Offices open, but working on a reduced staff
  • No interruptions to service at this time

Quebec

  • There are limited “essential” services available at branches until furtner notice. 
  • “Essential” services are described as the obtainment, renewal, and payment of a driver’s license for drivers of vehicles who work in sectors that are deemed essential and who require a driver’s license in order to carry out their work. It also includes knowledge, road tests for heavy vehicles, recovery of impounded vehicles
  • Renewals are not considered essential services at this time

Saskatchewan

  • Offices are opened, but working on a reduced staff
  • No interruptions to service at this time

Territories

Northwest Territories

  • Offices are opened, but working on a reduced staff
  • No interruptions to service at this time

Yukon

  • Offices are opened, but working on a reduced staff
  • No interruptions to service at this time

Prevention Tips

Safety Tips for Fleet Drivers

ARI will continue to publish resources to help you mitigate the risk of COVID-19 on your employees.

Important Resources

Here are useful links to key COVID-19 resources for fleet teams and drivers:

6 Tips for Smart Fueling Amid COVID-19

Click here for a downloadable version of this version of this guide.

COVID-19 Fleet Guide

Click here for a downloadable version of this version of this guide.