New Vehicle Ordering

Working with ARI, the customer evaluated the implementation of an advanced system that would completely automate its order requests and approvals.

Fleet Background

This customer’s portfolio includes regulated energy businesses that employ more than 8,000 people who provide natural gas transmission, storage and distribution, as well as electric generation, transmission and distribution to nearly four million customers located throughout a high-demand energy corridor. The utility’s job-worthy trucks that deliver skilled crews and specialized tools wherever and whenever needed are considered critical business assets. As a result, the customer’s fleet team prioritizes process management to ensure the acquisition of vehicles fully supports the company’s commitment to its customers 24/7.



The fleet team’s vehicle order request and approval process was thorough, but in time they determined it needed streamlining. The process involved multiple databases: one for vehicle specifications and another for aftermarket equipment. When orders were submitted, they migrated through a number of systems and then were transitioned to manual steps for order approval. Approved orders were once again keyed back into the database by the fleet team who also manually entered them into the ordering system for transmission to the manufacturer. The team then placed aftermarket equipment selections on a spreadsheet and sent them to the upfit company. The process, which averaged 8 to 11 months, could occasionally set the company back by missing preferred pricing opportunities and production cut-off dates, which delayed delivery of vehicles to the customer’s field teams.



Working with ARI, the customer evaluated the implementation of an advanced system that would completely automate its order requests and approvals. Together, the companies aligned each step of the existing process with the tools available in ARI’s online fleet management system, including standardized vehicle specifications that met job requirements while minimizing acquisition costs, electronic listing of selectors, automated approval routing, electronic order placement, negotiated pricing based on anticipated volume and scheduling, and an ordering schedule that met all manufacturer build-out dates and allowed for priority build dates with upfit companies.

Projected Savings/ Benefits and Results to Date

In the first quarter of year one, the fleet team had already placed 81% of the vehicle orders for the year. Overall, vehicles were delivered 3.5 months sooner with the assistance of ARI –compared to the previous year—and the customer achieved record results in to the areas of fleet productivity and support of its company’s mission to deliver safe, reliable natural gas and electricity. By the end of the third quarter, the client reduced administrative costs by $39,000 as the amount of manual work diminished. Ancillary savings of $339,000 were achieved relative to maintenance and fuel expenses. (Older vehicles are less fuel efficient and require more frequent and higher-priced maintenance than newer vehicles.) In total, the company saved $378,000 by automating its order requests and approvals process and by taking older vehicles out of service.

Moving forward, the active process to con¬tinually review fleet vehicle applications and needs will produce sustained savings for the company in acquisition and operating expenses as well as elevate the status of the customer’s fleet team to a world class fleet.

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